FAQ
Frequently Asked Questions
Frequently Asked Questions
Answers to the questions we hear most. Can’t find what you need? Contact us or call (716) 941-5232.
You take your equipment home for the whole season, from pickup until April 1st. Ski packages include skis, boots and poles. Snowboard packages include a board, boots and bindings. Boot-only leases are also available.
Junior packages (ages 13 and under) are $139 and adult packages (14 and up) are $179. Boot-only leases are $79. See all options on our Season Lease page.
Reserve online and choose a pickup date, or stop in during shop hours. Create a free Rider Account to save each rider’s height, weight, ability and boot size, so the whole family’s details are ready for next time.
The renter, or a parent or guardian for a minor, needs to be there to sign the rental agreement and show a photo ID. Please bring each rider when you can so we can check boot fit. Bindings are set for each rider in the shop.
Stop using it and bring it in. We’ll fix or swap it. Charges for damage or loss beyond normal wear are explained in the rental agreement you sign at pickup.
Yes, once the ski resorts open. Reserve online or stop in. Our 5-pack of daily rentals saves you money if you’ll ski several days. It’s good for the season it’s bought for.
We love groups! Give us at least 24 hours’ notice so we can have enough staff to help you properly. Call us to make arrangements.
We’re a full-service shop: ski and snowboard tuning and repair, base waxing, and binding mounting and adjustment. See our services.
Phantom Glide is a permanent base treatment that replaces regular waxing. We apply it in the shop, and you can add it when you buy new skis or a snowboard online.
Definitely! We have options for every budget:
Brands include (but aren’t limited to):
Yes. Shipping is free on orders over $200, and local pickup in the shop is always free. See our Shipping Policy and Terms for returns.
Yes. Gift certificates are emailed right away, can be used in the shop or online, and never have fees.
Tuesday – Friday: 12pm – 8pm
Saturday – Sunday: 10am – 4pm
Monday: Closed
From May 1 to September 1 we’re open by appointment for off-season ski sales, bike rentals and Onewheel.
We accept cash, checks and all major credit cards, including American Express. Online orders can also be paid with PayPal.